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Is CRM Technology Living Up To The Hype?
Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 20... |
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CRM -- Turning Customers Into Clients
Estimates that 20 percent of customers account for 80 percent of total revenues in some businesses is a wake-up call! Finding new business a climate like that is expensive, and often unrewarding. As Barry Stamos points out in “'Best' Customers: More Profitable Relationships� (Email Marketing Newslet...
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Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization
Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article we’ll show Microsoft Business Solutions CRM potential in the VoIP direction. Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider sp... |
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CRM For Beginners - Customer Relationship Management Basics
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relations...
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What You Need To Know About CRM
Customer Relationship Management (abbreviated CRM) is a very hot topic among businesses. CRM is such a hot topic because it is a way for businesses to connect with their customers, increase profits, and have better customer service. There are several things that you need to know about CRM. 1. It’s a... |
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Microsoft Crm Implementation & Customization: Ms Crm Fax Gateway
With this small article we are continuing Microsoft Business Solutions CRM customization, development, modification, setup and implementation discussion. Microsoft CRM at this moment doesn’t have advanced fax automation – you can register the fact of fax receiving or sending, but it is not sufficien... |
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Microsoft CRM: Data Conversion - Import From Act!
Best Software Act! is very popular CRM for small and mid-size organization. This system attracts business owner by its low price, plus system is very easy to use. However if your business is growing you should reach the moment to implement more advanced CRM solution. Natural question is – how do we ...
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It Strategy For Large Corporation: ERP/MRP/CRM, Unix/Linux/Windows, Microsoft/Java – Balanced Approach
Combining Microsoft Business Solutions Great Plains ERP with non-Microsoft Business System or CRM: Lotus Notes Domino, Oracle, DB2 There are multiple opinions on building your established large business IT system. Some companies prefer to be “Microsoft shop�, others prefer to stick to Java world. In... |
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IT Strategy For Midsize Business: Microsoft vs. Java, Great Plains & CRM
Midsize business or non-profit organization should decide if one-vendor solution would be appropriate and the associated risk acceptable. In our opinion, balancing the risk of one-vendor-approach is not economically feasible and should be avoided. This means that you need to decide if you plan to be... |
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3 Reasons Why CRM Strategies Fail
Customer Relationship Management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a fe...
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