Oncontact
Suited For: Small, Mid-size Companies
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Account Management, Marketing, Customer Service
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- Focus serving mid-market organizations
- Depth of Functionality & Increased Automation
- Robust customization and integration capabilities
- Greatest Value & Lowest TCO
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Starting at $89 per user per month
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Kana
Suited For: Mid-size, Large Companies
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Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
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- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
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N/A
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