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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Salesboom
Suited For: Small, Mid-size Companies
|
Sales Force Automation, Marketing Automation, Document Management, Contract Management, Customer Service & Support, Reporting & Analytics, Enterprise Resource Planning, Email Marketing, Employee Collaboration
|
- Integrated Suite of CRM & ERP Solutions
- Breadth and Depth of features and functionality
- Availability of CRM Appliance for on-premise installation
- Great Value & Low TCO
|
Solo - $249/year | Team - $200/year (5 users minimum) | Professional - $40/month | Enterprise - $75/month
|
Kana
Suited For: Mid-size, Large Companies
|
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
|
- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
|
N/A
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