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Side-by-Side CRM Vendor Comparison |
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Company |
CRM Features |
Company Strengths |
Cost |
Aplicor
Suited For: Mid-size, Large Companies
|
Sales Force Automation, Marketing Management, Customer Service, Project Office, Offline Edition, Reporting & Analysis, Mobile & Wireless, Business Intelligence, Dashboards, Data Warehousing, OLAP, Outlook/Exchange/Lotus Notes Sync, ERP.
|
- Focused on serving mid-market and large organizations
- Offers complete suite of CRM solutions including sales, marketing, and service
- Specializes in providing hosted CRM service
- Named CRM Product of the year by Technology Marketing Corporation (TMC™) and Customer Inter@action Solutions® magazine
- Named Best Product Development Organization in North America two years in a row by the American Business Awards.
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Starting at $49 per user per month
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eGain
Suited For: Mid-size, Large Companies
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Web self-service, Email management, Chat and cobrowsing, Phonecall tracking, Knowledge management, Collaboration with experts, Interactive business processes, Email campaigns, Notifications, Web surveys
|
- eGain Service™ 7 receives #1 rating in Bull's Eye research report overall as well as in knowledge management, architecture, and analytics categories
- Specializes in provider email management & customer service solutions
- Focus on serving mid-size and large companies
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N/A
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