Entellium
Suited For: Small, Mid-size, Large Companies
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Sales force automation, Contact Management, Customer Service & Support, Mobile CRM, Opportunity management, Sales process management, Pipeline management, Activity management, Lead management, Service Resolution Management, Real-time dashboards, Live Collaboration/Chat, Contract management, Bidirectional Outlook synchronization, Report generator, Searchable knowledge base, Offline access |
- Consistently ranked #1 in Usability, Value, and Customer Service.
- Attractive month-to-month pricing. Additional savings for 1 year commitment
- Unique Activity Center is a "one-stop shop" for tracking all sales & service activity
- 99.97% uptime in 2005, Entellium offers a rebate if they do not hit 99.7% uptime.
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Starting at $50 per user per month
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Kana
Suited For: Mid-size, Large Companies
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Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
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- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
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N/A
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