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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
BrainSell
Suited For: Small, Mid-size, Large Companies
|
Account Contact Management, Opportunity Management, Calendar Activity Management, Advanced Outlook Integration, Sales Process Automation, Contact Processes, Sales Forecasting, Integrated Customer Service, BackOffice Integration, Reporting, Customer Communications, Competitor Tracking, Literature Fulfillment, Reference Library, Territory Realignment, Integrated Marketing, Integrated Support, Windows, Web and Wireless |
- Beyond software, cross industry "hands on" implementation experience
- Vertical CRM Software for: Commercial Real Estate, Construction, Medical Device, High Tech, Bio Medical (non sampling)
- SMB focus
- Best Business Practices Shared from our client community
|
Not Published |
Kana
Suited For: Mid-size, Large Companies
|
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
|
- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
|
N/A
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