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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
PhaseWare
Suited For: Small, Mid-size Companies
|
Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features |
- Auto-escalate and receive alerts for high-priority tickets.
- Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
- Send customers an email update on their open tickets.
- Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
- Get automatic alerts when ticket queues exceed pre-designated thresholds.
- Send automated emails or surveys to your customers when tickets are closed.
- Get automatic alerts if you’re close to missing a service level agreement.
- Get automatic emailed reports on customer, agent or trouble ticket activity.
- Increase internal efficiencies.
- Reduce internal costs
- Provide a truly unique level of customer service and support
|
N/A |
Peoplesoft
Suited For: Companies
|
CRM Analytics, CRM Industry Solutions, CRM Operational Dashboards, Marketing Solution, Partner Relationship Management Solution
|
- PeopleSoft CRM includes offerings from PeopleSoft's own CRM solution as well as the recently acquired JD Edwards EnterpriseOne and World CRM solutions.
- Provides industry-specific solutions for Automotive, Banking and Capital Markets
Chemicals and Lubricants,
Communications, Construction,
Consumer Products
Energy,
Federal Government,
Field Service Organizations, Healthcare
High-Tech Electronics,
Higher Education,
Homebuilder,
Industrial Manufacturing
Insurance,
K-12 Education,
Life Sciences,
Paper and Packaging, Professional Services Organization,
Real Estate,
Retail Staffing,
State and Local Government, and Utilities industries. |
N/A
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