     
| |
Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
PhaseWare
Suited For: Small, Mid-size Companies
|
Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features |
- Auto-escalate and receive alerts for high-priority tickets.
- Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
- Send customers an email update on their open tickets.
- Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
- Get automatic alerts when ticket queues exceed pre-designated thresholds.
- Send automated emails or surveys to your customers when tickets are closed.
- Get automatic alerts if you’re close to missing a service level agreement.
- Get automatic emailed reports on customer, agent or trouble ticket activity.
- Increase internal efficiencies.
- Reduce internal costs
- Provide a truly unique level of customer service and support
|
N/A |
Visitar
Suited For: Companies
|
Manage information on accounts and contacts, Track leads, opportunities, and sales pipelines for individuals and entire sales teams, Create marketing campaigns that are e-mail or telesales driven, Track customer service issues and cases, Create projects to manage efforts that cross accounts, campaigns, and opportunities
|
- Provides integrated communications solutions for such applications as phone, chat and e-mail “at a fraction of the cost of comparable alternatives that require products from multiple vendors, specialized on-premise equipment, extensive integration, and costly ongoing maintenance and support.
- Provides complete CRM capabilites to manage contacts, sales efforts, and service activities combined with rich interaction facilities to enable inbound and outbound connections
- Focus on serving small and mid-size companies
|
N/A
|
| |
