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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
PhaseWare
Suited For: Small, Mid-size Companies
|
Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features |
- Auto-escalate and receive alerts for high-priority tickets.
- Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
- Send customers an email update on their open tickets.
- Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
- Get automatic alerts when ticket queues exceed pre-designated thresholds.
- Send automated emails or surveys to your customers when tickets are closed.
- Get automatic alerts if you’re close to missing a service level agreement.
- Get automatic emailed reports on customer, agent or trouble ticket activity.
- Increase internal efficiencies.
- Reduce internal costs
- Provide a truly unique level of customer service and support
|
N/A |
Dataforce CRM
Suited For: Companies
|
New Lead Reporter, Opportunity Reporter, Marketing Reporter, Lifecycle Reporter, Opportunity Workbenches, Forecasting, Change Management, Commission and POS, Change Management, Outlook Integration, Mobile Support, Sales Team Management, Sales Force Automation, VOIP Click to Call, Full Integrated Quoting, Integrated Pipeline and Forecast Management, Lead, Opportunity and Customer Management, Marketing Management, Case Management, Activity and Calendar Management, DataForceOne Visual Studio tools, Flexible Dashboards, Administration Tools, Professional Services, Customization, Full phone support during business hours, Unlimited Online and Email Support, Access to How do I...? Forums |
- Fast Speed to Deploy to Fast ROI for Your CRM Software
- More Flexible to Meet Your Company Needs
- Customizable CRM Software to Boost User Adoption
- Powerful user friendly reporting to give you views into all aspects of your business
|
Bronze on-demand - $39 per user per month
Silver on-demand - $65 per user per month
Silver CRM in a box - $399 per user per year
Gold on-demand - $99 per user per month
Gold CRM in a box - $599 per user per year |
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