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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
PhaseWare
Suited For: Small, Mid-size Companies
|
Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features |
- Auto-escalate and receive alerts for high-priority tickets.
- Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
- Send customers an email update on their open tickets.
- Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
- Get automatic alerts when ticket queues exceed pre-designated thresholds.
- Send automated emails or surveys to your customers when tickets are closed.
- Get automatic alerts if you’re close to missing a service level agreement.
- Get automatic emailed reports on customer, agent or trouble ticket activity.
- Increase internal efficiencies.
- Reduce internal costs
- Provide a truly unique level of customer service and support
|
N/A |
Landslide
Suited For: Companies
|
Dedicated portal for each customer, Define sales goals, Define sales activities, Define selling process, Customize selling process, Access to “Best Policies” documents, Integrate documents into selling process, Dedicated live VIP Assistant, Account management, Contact management, Task management, Opportunity management, Activity management, Document Library, Business Reports, Sales Effectiveness Reports, Reports by Selling Phase, Integrated web meetings, Offered as subscription service |
- Easily defines and implements the sales process of your
choice
- Integrates job aids and marketing collateral with your
selling process
- Generates sales effectiveness reports
- Reduces your administrative workload by creating and
updating your sales data
|
Starting at $130/user/month |
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