Enterprise Wizard
Suited For: Companies
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Graphical Workflow, Business Rules Engine, Business Rules Wizard, Single SignOn, Interactive Reports, Graphical Charts, Trend Charts and Reports, Dashboards, Integrated Chat, Interactive FAQ, Standard Solutions, Automatic Reports, Alerts and Escalation, Self Registration, Automatic Login, Incoming E-mail Integration, Outgoing E-mail Integration, Email Hotlinks, Instant Messaging, History, HTML Editor, Automatic Hotlinks, Attached Files, Issue Tracking and Management, Full Text Search, Database Search/Sorting, Saved Searches, Ticket Links, Multi-language Support |
- Top-rated, 100% web-based CRM application
- Powerful, affordable, and rapidly adaptable without programming
- Suite of automation solutions within one CRM product at no additional charge (contact management, external support, internal support/helpdesk, sales, marketing, asset tracking, activities, and more)
- Add new functionality, tables, fields, and reports using just a browser
- Supports multiple branding and multiple concurrent languages
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N/A |
RightNow
Suited For: Mid-size, Large Companies
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RightNow Service, RightNow Sales, RightNow Marketing, RightNow Voice, RightNow Analytics, RightNow Locator, RightNow CORE Services
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- Customer service console and self-service features
- Workflow capabilities
- Slice and dice analytics
- Reporting tools and predefined reports
- Staff-management tools to define user roles and permissions
- Outbound marketing tools
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$75-$100/user/month |
