Side-by-Side CRM Vendor Comparison

Company

Suited For: Companies

Customer-specific Reports and Statistics, Financial Management, Document Management, Integrated Portal Technology

Complete teamwork and rapid communication between you, your customers, business partners, suppliers and vendors through integrated portals.
Secure logins that provide immediate access to all customer activity from anywhere, at anytime, worldwide.
Recognition of customer problems or issues before they happen.
Centralized, detailed view of each customer, including workflow, financial transactions and support issues.
Ability of customers and partners to actively and privately manage their own accounts.

Epicor

Suited For: Mid-size, Large Companies

Customer Support, E-mail Marketing, Sales, Self Service Portal, Web-based Surveys

Highly customizable CRM application/platform
Familiar Microsoft Outlook-like user interface
Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
Attractive pricing model for small and medium business

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