ePartners
Suited For: Small, Mid-size Companies
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Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response Management, E-mail management, Searchable knowledge base, Marketing campaign management |
- In 2005 ePartners was the largest supplier of Microsoft business solutions in the United States.
- No other solutions provider has more experience deploying, integrating and customizing Microsoft CRM to meet the specific needs of a given organization.
- With ePartners and Microsoft CRM, clients can quickly develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledgebase, reporting tools, and more.
- ePartners assesses a customer’s business processes and technology infrastructure and then designs an implementation and integration plan that will meet each customer’s specific needs.
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N/A |
RightNow
Suited For: Mid-size, Large Companies
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RightNow Service, RightNow Sales, RightNow Marketing, RightNow Voice, RightNow Analytics, RightNow Locator, RightNow CORE Services
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- Customer service console and self-service features
- Workflow capabilities
- Slice and dice analytics
- Reporting tools and predefined reports
- Staff-management tools to define user roles and permissions
- Outbound marketing tools
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$75-$100/user/month |
