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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Maximizer
Suited For: Small, Mid-size Companies
|
Sales, Marketing, Customer Service & Support, Outlook Integration, Business Intelligence, Wireless Access, Partner Management
|
- Pre-built Industry-specific Solutions
- Web-base Access to Data
- Completely integrated sales and support management solution
- Low Cost On-premise CRM for small and medium business
|
Starting at $599 5-User Pack
|
Kana
Suited For: Mid-size, Large Companies
|
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
|
- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
|
N/A
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