Salesforce.com Software / Implementation Review

Salesforce.com Review

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Ownership: Public -NYSE “CRM” Founded: 1999 Headquarters: San Francisco, CA Software Type: Hosted

Salesforce.com

The World's Most Popular CRM Software as a Service The proven leader in on-demand customer relationship management (CRM), salesforce.com empowers customers to stand out from the crowd by delivering the most innovative technology and making it as easy as possible to share and manage business information. Salesforce.com’s CRM software-as-a-service solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That's why Salesforce has earned the trust of its customers and a customer success rate of 95%.

Comprehensive On-Demand Business Software as a Service

Sales
Salesforce SFA enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.

Service & Support
The Salesforce solution for customer service gets companies up and running in a matter of weeks with a call center application that is loved by agents and a customer self-service application— powered by Web 2.0—that generates new levels of customer loyalty.

Partner Relationship Management
Salesforce Partners makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. The Salesforce Partners is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels.

Marketing
Salesforce Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, has revolutionized the ways that customers manage and share business information over the Internet.

As of April 30, 2008, salesforce.com manages customer information for approximately 43,600 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.

CoreMatrix CRM Implementation Review

Ownership: Private Founded: 2002 Headquarters: Red Bank, NJ Software Type: Hosted

CoreMatrix Implementation Strengths/Key Features

• Rapid Deployment
• Reduced implementation time and cost
• 100% user adoption
• Faster ROI & cost savings through impoved sales, marketing and service productivity
• Responsiveness to customer needs

CoreMatrix Implementation Features

About CoreMatrix

CoreMatrix is a leading provider of consulting services related to the design, implementation, adoption and support of On-Demand Software Solutions for mid-sized to Fortune 500 companies. With industry specific solutions and experience gained from over 500 CRM projects, CoreMatrix is dedicated to helping customers extract more value from their CRM applications enabling them to quickly improve productivity and see a faster return on their investment.

Customers include: American Express, CitiGroup, Exelon, Merrill Lynch, and PMSI. CoreMatrix is headquartered in Red Bank, NJ with regional offices throughout North America.

CoreMatrix was founded in 2002 by former Siebel Systems veterans, with over 45 combined years working with mid-market and enterprise customers who were looking to deploy CRM solutions. CoreMatrix understands there are many factors that determine the success or failure of a CRM project. Too many CRM consulting firms and customers as well, believe CRM is a technology only solution and fail to address the other important aspects of CRM projects. A majority of the failed CRM projects placed too much emphasis on the technology challenges and not nearly enough on issues such as user adoption, change management, business processes, and executive involvement, training and on-going support. At CoreMatrix, we clearly understand all the key issues that need to be addressed in order to have a successful CRM project.