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Ownership: Private (FrontRange solutions is the parent company)
Founded: 1989
Headquarters: Bellevue, Washington
Customers: 130,000 Customers and 1.5 Million Users
Software Type: On-premise Software
GoldMine Pricing : Starting at $275/user license
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GoldMine CRM Review / Key Strengths
- Affordable solution for small and medium organizations
- One of the most popular small business crm solutions in the market
- Frontrange offers an integrated suite of contact center, helpdesk, and customer service solution
- Easy upgrade path from single user versions to multi-user versions
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Goldmine CRM Products
- GoldMine Standard Edition
- $275/user
- GoldMine Corporate Edition - $595/user
- GoldMine IP Contact Center
- Heat Service and Support
- Heat Self-Service
Goldmine CRM Features
- Contact Management
- Schedule Management
- Document Management
- Opportunity Management
- Team-based Collaboration
- Reporting
- Contact Center
- Customer Service & Support
- Customer Self-Service
About Goldmine Software
Sometimes mistakenly described as simply a robust contact management program, Goldmine is a reliable customer relationship and activity-tracking program for small and medium businesses with opportunity tracking, forecasting, and team-based collaboration/synchronization tools.
A marketing automation features helps with mass mailing by generating targeted, personalized email, letters and faxes from a central location, with the ability to track results, and a forecasting feature further elevates Goldmine from the realm of contact management—one can sort sales by product or probability and see weekly, monthly, quarterly, or yearly quotas.
Goldmine is owned by FrontRange Solutions, a developer of award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service.
FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT and ITIL standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets.
FrontRange customers represent 44 percent of the Fortune 100 and 76 percent of the FTSE 100, and include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. |
