Revelation Helpdesk Review

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Ownership: Private
Founded: July, 2001
Headquarters: Westport, CT
Software Type: Hosted and On-Premise

Revelation Review / Key Strengths

Revelation gives you the tools you need, when you need them, wherever you are. Down the hall, across the state, or around the world.
Whether you are an internal or external support group, Revelation has the tools to support you.
Log a call in half the time it takes with other systems.
Revelation will help you make pro-active decisions that will improve results.
Your end users will notice the improvement immediately.

Revelation Features

100% web-based
Log a Call in 4 steps
Client History
Custom call types and sub-types
Personal activity monitor and timesheet
Email parser auto-generates tickets from email
Link-out to additional resources
Service Level Management
Parent/Child ticket hierarchy
MS Outlook integration
Integrated contact management
End User Interface
Fully searchable archive
Save custom reports
Export report data to Excel
Access level for 3rd party support providers
Assign calls to individuals, support queues or both
Customize interface
Brand with your logo
Automatic login (with AD integration)
Automatic email alerts to your staff (inbox, pager, cell, etc.) and end users
Business rules can customize alerts

Define support queues and groups
Intelligent knowledgebase for your staff and end users
Spell Checker includes English (US, UK, US/UK combined, Canadian, Australian), and French language packs
Pre-Define Call Templates to save time and control processes
Attach existing documentation to customers, departments, projects, calls, etc.
Edit terms, phrases and filenames used throughout application
Clutter free interface
Universal Time supports users in multiple time zones
Transparent Feature Set hides unneeded features
Interactive Client service reports
System actions record auto record status changes
Customize rate table per project
Track service contracts
Print work orders
Time tracking can expand to record billable and non-billable time

About Revelation Helpdesk

Revelation Helpdesk serves three distinct user groups.

End User - Revelation Helpdesk end user interface will empower your end users making them part of the solution, not part of the problem.

IT Management - Revelation Helpdesk built in management tools will provide you with a clear snapshot of what's happening, where the problems are and what the future holds.

IT Staff - Revelation Helpdesk ease to use and intuitive features will make your support staff more efficient by letting them focus on the job at hand.

Revelation Helpdesk accomplishes this challenge by providing an optimum combination of ease of use, efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit, from increased up-time to better customer satisfaction.

Revelation is a 100% web based helpdesk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. This is because Revelation gives you the freedom choose the features you want, the freedom to only pay for what you need.

We can do this because Revelation is completely modular. At the core we have a strong, stable helpdesk application with all the necessary tools for a basic helpdesk. Based on your specific needs, simply choose the bundle that most closely matches your needs.

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