|
|
|
 |
Ownership: Public (NYSE: CRM)
Founded: 1999
Headquarters: San Francisco, California
Software Type : Hosted
Customers: 23,000 with 444,000 subscribers
|
Salesforce.com Review / Key Strengths
- Sales force automation
- Ease of use
- Intuitive interfaces
- Established status
- Flexible customization
- Integration and extensibility
|
Salesforce.com CRM Products
- Unlimited Edition
- Enterprise Edition
- Professional Edition
- Team Edition
Salesforce.com CRM Pricing
- Starting at $65/user/month or $995/5 users/1 year
Salesforce.com CRM Features
- Sales force Automation
- Marketing Automation
- Document Management
- Contract Management
- Customer Service & Support
- Analytics
- Mobile CRM
- AppExchange
About Salesforce.com
Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site.
Since its founding, Salesforce.com has achieved remarkable recognition with customers, partners, investors and the media. They company attributes their success to products that are easy to learn and use, can be up and running in weeks or days, fast ROI, and customer dedication.
Salesforce.com's provides an array of CRM and business application services, which enable customers and subscribers to systematically record, store, and act upon business data; and to help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide postsales services.
The company’s CRM services principally focus on sales force automation, marketing automation, and customer service and support automation. Salesforce.com’s sales force automation services enable salespeople to be productive by automating manual and repetitive tasks; provide organized data about their current and prospective customers; and help companies to establish a system and a process for recording, tracking, and sharing information about sales opportunities, sales forecasts, closed business, and other tasks.
Its marketing automation services enable companies to manage marketing campaigns.
The company’s customer service and support automation services allow companies to interact with their existing customers in various areas, such as requests for repairs, advice about products and services, complaints about faulty goods, and needs for additional goods and services.
These software services are available through enterprise edition, professional edition, and team editions. Salesforce.com also provides consulting and implementation services, and training.
Salesforce.com is headquartered in San Francisco, California. More than 501,000 subscribers at 24,800 companies worldwide depend on Salesforce to manage their customer relationships. The company's software is used by companies of all sizes, in all industries, around the globe including: ADP, Corporate Express, Daiwa Securities, Expedia Corporate Travel, Dow Jones Newswires, SunTrust Banks, Kaiser Permanente
and Nokia.
Salesforce.com has received considerable recognition in the industry, including:
Technology of the Year (InfoWorld, 2004, 2005, 2006)
Editors' Choice Award (PC Magazine, 2002, 2003, 2004)
CRM Excellence Award (Customer Interaction Solutions, 2003, 2004, 2005, 2006)
Top 100 Innovators Award (Business Week, 2006)
CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006) |
