Posted on April 23rd, 2007 by admin
Company: GamePlan Industry: Software Solution: Tigerpaw Functionality: Supply Chain Management Cost: Free Challenge: A CRM solution that forms a bridge between the front-end and the back-end where processes are still manual. ::: GamePlan stamps out workflow inefficiencies with Tigerpaw ::: GamePlan acquired control over end-to-end processes through Tigerpaw CRM+. It now has better integration of [...]
Filed under: Integrated CRM, Professional Services | No Comments »
Posted on April 23rd, 2007 by admin
Company: OutClick Media Industry: Digital Media Solution: Entellium Functionality: Analytics Cost: Free. Challenge: To deploy a web-enabled CRM that could be accessed from anywhere and connect disparate databases to facilitate information sharing ::: OutClick outpaces competition with help from Entellium ::: OutClick Media is into digital marketing for medical industries and for quite some time [...]
Filed under: Business Intelligence (BI), Media and Entertainment | No Comments »
Posted on April 23rd, 2007 by admin
Company: Seminole Industry: Mortgage lending Solution: Entellium Functionality: Sales Force Automation Cost: Free Challenge: Existing CRM system inadequate to tackle increasing business volume ::: Entellium gets Seminole customers for life ::: Florida-based Seminole Funding, which is in the business of mortgage lending, was faced with an increase in business and a CRM system that could [...]
Filed under: Business Intelligence (BI), Sales Force Automation (SFA) | No Comments »
Posted on April 13th, 2007 by admin
Company: Logitech Industry: Computer peripherals Solution: Click Commerce Functionality: Supply Chain Management Cost: Free. No registration. Challenge: Get more partners and increase sales ::: Logitech Succeeds with Click Commerce ::: Logitech is an established name in the manufacture of personal interface products such as mice and keyboards. Logitech wanted to implement a web-based system that [...]
Filed under: High Technology | No Comments »
Posted on April 13th, 2007 by admin
Company: Travelsphere Industry: Travel Solution: Respond Functionality: Customer Service Cost: Free. No registration. Challenge: Management of customer feedback ::: Travelsphere Succeeds with Respond ::: “As a company we record absolutely everything that anyone tells us – good or bad,†says Michael Wallis, Travelsphere’s customer relations manager. “We get a lot of positive feedback: around 3,500 [...]
Filed under: Contact Center and Service, Travel and Transportation | No Comments »
Posted on April 13th, 2007 by admin
Company: Health Advocate Industry: Health Solution: Cincom Functionality: CRM implementation Cost: Free. No registration. Challenge: To deliver personalized advocacy service ::: Health Advocate Succeeds with Cincom ::: Health Advocate is a national healthcare advocacy that helps its members deal with clinical, insurance, and administrative issues across healthcare areas that include medical, hospital, and pharmacy. HA [...]
Filed under: Contact Center and Service, Healthcare | No Comments »
Posted on April 13th, 2007 by admin
Company: Business Images, Findit-SA, Succeed magazine Industry: Call center Solution: Alchemix and GoldMine Functionality: Business Intelligence Cost: Free. No registration. Challenge: To get the most out of Microsoft Excel  ::: Three call centers excel courtesy Alchemix and GoldMine ::: Budget constraints leave smaller call centers ill equipped to take advantage of business intelligence. Standard reports [...]
Filed under: Business Intelligence (BI), High Technology | No Comments »
Posted on April 13th, 2007 by admin
Company: Computer Cab Industry: Transportation Solution: Interactive Intelligence Functionality: Customer Service Cost: Free. No registration. Challenge: To offer better customer service through enhanced call handling ::: Computer Cab gets a voice with Interactive Intelligence ::: Computer Cab is the largest supplier of licensed radio taxis in London. Growing business led the company to consider deploying [...]
Filed under: Contact Center and Service, Travel and Transportation | No Comments »
Posted on April 13th, 2007 by admin
Company: Austria Creditanstalt Industry: Banking Solution: KXEN Functionality: Data mining Cost: Free. No registration. Challenge: Accurate and speedy marketing maneuvers ::: Austria’s Largest Bank Accelerates Data Mining With KXEN ::: Austria Creditanstalt, which is Austria’s largest bank, has taken the lead in that country for using CRM to attract customers and generate additional business. In [...]
Filed under: Business Intelligence (BI), Financial Services | No Comments »
Posted on April 13th, 2007 by admin
Company: Misco Industry: IT provider Solution: MiTech Functionality: Contact Handling Cost: Free. No registration. Challenge: Replacing existing telephone systems with a more advanced one ::: Misco shifts location with help from MiTech Telephony ::: Misco is one of the top suppliers of IT products in England. When Misco decided to move to another location, it [...]
Filed under: Contact Center and Service, High Technology | No Comments »