Posted on April 13th, 2007 by admin
Company: Logitech Industry: Computer peripherals Solution: Click Commerce Functionality: Supply Chain Management Cost: Free. No registration. Challenge: Get more partners and increase sales ::: Logitech Succeeds with Click Commerce ::: Logitech is an established name in the manufacture of personal interface products such as mice and keyboards. Logitech wanted to implement a web-based system that [...]
Filed under: High Technology | No Comments »
Posted on April 13th, 2007 by admin
Company: Travelsphere Industry: Travel Solution: Respond Functionality: Customer Service Cost: Free. No registration. Challenge: Management of customer feedback ::: Travelsphere Succeeds with Respond ::: “As a company we record absolutely everything that anyone tells us – good or bad,†says Michael Wallis, Travelsphere’s customer relations manager. “We get a lot of positive feedback: around 3,500 [...]
Filed under: Contact Center and Service, Travel and Transportation | No Comments »
Posted on April 13th, 2007 by admin
Company: Health Advocate Industry: Health Solution: Cincom Functionality: CRM implementation Cost: Free. No registration. Challenge: To deliver personalized advocacy service ::: Health Advocate Succeeds with Cincom ::: Health Advocate is a national healthcare advocacy that helps its members deal with clinical, insurance, and administrative issues across healthcare areas that include medical, hospital, and pharmacy. HA [...]
Filed under: Contact Center and Service, Healthcare | No Comments »
Posted on April 13th, 2007 by admin
Company: Business Images, Findit-SA, Succeed magazine Industry: Call center Solution: Alchemix and GoldMine Functionality: Business Intelligence Cost: Free. No registration. Challenge: To get the most out of Microsoft Excel  ::: Three call centers excel courtesy Alchemix and GoldMine ::: Budget constraints leave smaller call centers ill equipped to take advantage of business intelligence. Standard reports [...]
Filed under: Business Intelligence (BI), High Technology | No Comments »
Posted on April 13th, 2007 by admin
Company: Computer Cab Industry: Transportation Solution: Interactive Intelligence Functionality: Customer Service Cost: Free. No registration. Challenge: To offer better customer service through enhanced call handling ::: Computer Cab gets a voice with Interactive Intelligence ::: Computer Cab is the largest supplier of licensed radio taxis in London. Growing business led the company to consider deploying [...]
Filed under: Contact Center and Service, Travel and Transportation | No Comments »
Posted on April 13th, 2007 by admin
Company: Austria Creditanstalt Industry: Banking Solution: KXEN Functionality: Data mining Cost: Free. No registration. Challenge: Accurate and speedy marketing maneuvers ::: Austria’s Largest Bank Accelerates Data Mining With KXEN ::: Austria Creditanstalt, which is Austria’s largest bank, has taken the lead in that country for using CRM to attract customers and generate additional business. In [...]
Filed under: Business Intelligence (BI), Financial Services | No Comments »
Posted on April 13th, 2007 by admin
Company: Misco Industry: IT provider Solution: MiTech Functionality: Contact Handling Cost: Free. No registration. Challenge: Replacing existing telephone systems with a more advanced one ::: Misco shifts location with help from MiTech Telephony ::: Misco is one of the top suppliers of IT products in England. When Misco decided to move to another location, it [...]
Filed under: Contact Center and Service, High Technology | No Comments »
Posted on April 13th, 2007 by admin
Company: Lloyd Sad Insurance Industry: Insurance Solution: SalesLogix Functionality: Sales force automation Cost: Free. No registration. Challenge: Tracking client communication ::: Lloyd Sadd happy with SalesLogix CRM ::: When Alberta-based Lloyd Sadd Insurance decided to deploy a CRM system in 2002, it wanted one that could be deployed enterprise-wide, eliminate multiple databases, and offer a [...]
Filed under: Financial Services, Sales Force Automation (SFA) | No Comments »
Posted on April 13th, 2007 by admin
Company: Inortech Industry: Manufacturing Solution: ACCPAC Functionality: Customer relationship management Cost: Free. No registration. Challenge: Better tracking and control of sales processes ::: Inortech reaps benefits with ACCPAC CRM ::: Inortech Chimie Inc. distributes raw materials used for the coating, paint, and ink industries. The company, with a staff of 12 people serviced 100 clients. [...]
Filed under: Industrial Manufacturing, Integrated CRM | No Comments »
Posted on April 13th, 2007 by admin
Company: MiroMetrica Industry: CRM Consultancy Solution: MyFax Functionality: Customer Service Cost: Free. No registration. The challenge: An alternative to the fax machine ::: MiroMetrica reaches out with MyFax ::: MiroMetrica assists its clients in communicating with their customers and using customer feedback for improving processes in the value chain. The most popular method for reaching [...]
Filed under: Contact Center and Service, Professional Services | No Comments »