CRM In Action

Company: Travelsphere
Industry: Travel
Solution: Respond
Functionality: Customer Service
Cost: Free. No registration.
Challenge: Management of customer feedback

::: Travelsphere Succeeds with Respond :::

“As a company we record absolutely everything that anyone tells us – good or bad,” says Michael Wallis, Travelsphere’s customer relations manager. “We get a lot of positive feedback: around 3,500 letters a year praising our holidays. In total, if you include all letters of praise, complaints, pre-holiday and miscellaneous queries, we get about 11,000 letters and emails a year. The main drivers for investing in the Respond system were frustration with the volume of correspondence and a need to reduce the administration involved. We have integrated Respond with our reservation system to reduce the need for re-keying customer information and to ensure complete visibility of data for all customer handling staff.”

Learn more about Travelsphere’s success with Respond >>>

Filed under: Contact Center and Service, Travel and Transportation