Posted on July 27th, 2007 by admin
Company: Swedish Road Administration Industry: Government Solution: SAP Functionality: CRM Cost: Free. No registration. Challenge: To facilitate communication between road admin departments ::: Swedish Road Administration Succeeds with SAP ::: “The SAP applications and IBM design, project management, consultancy, software and hardware services have combined to provide Stockholm with a congestion charging system which offers [...]
Filed under: Integrated CRM, Travel and Transportation | No Comments »
Posted on July 27th, 2007 by admin
Company: Telekomunikacja Polska Industry: Telecom Solution: Oracle PeopleSoft Functionality: Sales force automation Cost: Free. No registration. Challenge: To offer value-added customer service ::: Telekomunikacja Polska Succeeds with Oracle PeopleSoft ::: Telekomunikacja is a state-owned telecom provider in Poland. The company wished to acquire more customer focus to be able to compete in an increasingly competitive [...]
Filed under: High Technology, Sales Force Automation (SFA) | No Comments »
Posted on July 27th, 2007 by admin
Company: BBVA Industry: Finance Solution: SAP CRM Functionality: Sales force automation Cost: Free. No registration Challenge: To improve efficiency of the sales force and cut paperwork ::: BBVA Succeeds with SAP CRM ::: BBVA was finding it increasingly difficult to maintain a close and responsive business relationship with its thousands of customers in the absence [...]
Filed under: Contact Center and Service, Financial Services | No Comments »
Posted on July 12th, 2007 by admin
Company: Royal Bank Canada Industry: Banking Solution: Teradata Functionality: Customer Service Cost: Free Challenge: To improve customer experience ::: Teradata provides the Analytics backbone to the Royal Bank ::: Royal Bank was founded in Nova Scotia and it has been around since 1864. In pursuing a customer relationship management (CRM) business strategy, the stated objective [...]
Filed under: Financial Services, Partner Relationship Management | No Comments »
Posted on July 12th, 2007 by admin
Company: Survis Industry: Human Resource Solution: Entellium eSalesforce Functionality: Sales Reporting Cost: Free Challenge: Offer visibility into the sales cycle ::: Survis increases sales with Entellium eSalesforce ::: The Survis group offers proprietary staff recruitment and custom training programs that enable their clients to get the maximum out of their investment in their employees. The [...]
Filed under: Professional Services, Sales Force Automation (SFA) | No Comments »
Posted on July 12th, 2007 by admin
Company: Stand to Reason Industry: Christian Training Solution: Entellium Functionality: Data Management Cost: Free Challenge: Implementation of a smooth information retrieval and information sharing system ::: Entellium eSalesforce helps Stand to Reason function better ::: Stand to reason is an NPO found in 1993 and it aims to help Christians think more clearly about their [...]
Filed under: Marketing Automation (MRM), Professional Services | No Comments »
Posted on July 3rd, 2007 by admin
Company: ELK Promotions Industry: Promotions management Solution: Entellium Functionality: Customer service Cost: Free Challenge: Implementation of a smooth information retrieval and information sharing system ELK Promotions is in the business of providing innovative promotional products, business gifts, awards, premiums and incentives. The company has a global customer base and running a complex operation resulted in [...]
Filed under: Media and Entertainment, Partner Relationship Management | No Comments »
Posted on July 3rd, 2007 by admin
Company: Vodafone Industry: Telecommunication Solution: IEX Corporation Functionality: Workforce Management Cost: Free Challenge: The aim was to boost scheduling efficiencies, increase adherence and gain much needed visibility into operations ::: Vodafone dials IEX for help with workforce management ::: Vodafone chose IEX Corporation, a subsidiary of NICE Systems Ltd, for help with their workforce management. [...]
Filed under: Business Intelligence (BI), High Technology | No Comments »
Posted on July 2nd, 2007 by admin
Company: Saffron Building Society Industry: Banking Solution: MessagePad Functionality: Customer Service Cost: Free Challenge: A call center technology for covering burgeoning customer calls ::: One-stop customer service from MessagePad for Saffron ::: Saffron Building Society (Saffron) offers financial solutions and has 12 branches in England. The company was considering outsourcing a part of its customer [...]
Filed under: Contact Center and Service, Financial Services | No Comments »