CRM In Action

Company: ELK Promotions Industry: Promotions management Solution: Entellium Functionality: Customer service Cost: Free Challenge: Implementation of a smooth information retrieval and information sharing system ELK Promotions is in the business of providing innovative promotional products, business gifts, awards, premiums and incentives. The company has a global customer base and running a complex operation resulted in [...]

Filed under: Media and Entertainment, Partner Relationship Management | No Comments »

Company: Vodafone Industry: Telecommunication Solution: IEX Corporation Functionality: Workforce Management Cost: Free Challenge: The aim was to boost scheduling efficiencies, increase adherence and gain much needed visibility into operations ::: Vodafone dials IEX for help with workforce management ::: Vodafone chose IEX Corporation, a subsidiary of NICE Systems Ltd, for help with their workforce management. [...]

Filed under: Business Intelligence (BI), High Technology | No Comments »