CRM In Action

Company: Evangelical Christian Credit Union Industry: Finance Solution: Siemens Functionality: Call center Management Cost: Free. No registration Challenge: To improve overall communication ::: ECCU Succeeds with Siemens ::: Evangelical Christian Credit Union (ECCU) is a member-owned financial cooperative serving evangelical organizations and individuals worldwide. Headquartered in Brea, Calif., with a regional office in Colorado Springs, [...]

Filed under: Contact Center and Service, Financial Services | No Comments »

Company: STA Travels Industry: Travel Solution: Queuebuster Functionality: Call center Management Cost: Free. No registration Challenge: To manage calls during peak hours at a call center ::: STA Travel Succeeds with Queuebuster ::: STA Travel has been offering travel deals for more than 25 years. The company has more than 400 offices worldwide. There can [...]

Filed under: Contact Center and Service, Sales Force Automation (SFA), Travel and Transportation | No Comments »