CRM In Action

Company: Computer Cab
Industry: Transportation
Solution: Interactive Intelligence
Functionality: Customer Service
Cost: Free. No registration.
Challenge: To offer better customer service through enhanced call handling

::: Computer Cab gets a voice with Interactive Intelligence :::

Computer Cab is the largest supplier of licensed radio taxis in London. Growing business led the company to consider deploying a more up-to-date PBX system than the one it already had.

With its existing PBX system, Computer Cab could not offer automated voice response and call recording. By deploying the Customer Interaction Center® (CIC) system alongside its order entry and taxi tracking systems, Computer Cab was able to better handle a larger number of outbound and inbound calls with a combination of agent-based and automated voice response calling. The CIC system is integrated with the back end systems at Computer Cab and the company can now offer value-added services such as automated announcement of arrival of taxis. 

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Filed under: Contact Center and Service, Travel and Transportation