CRM In Action

Company: MiroMetrica
Industry: CRM Consultancy
Solution: MyFax
Functionality: Customer Service
Cost: Free. No registration.
The challenge: An alternative to the fax machine

::: MiroMetrica reaches out with MyFax :::

MiroMetrica assists its clients in communicating with their customers and using customer feedback for improving processes in the value chain. The most popular method for reaching out to customers for feedback is by using online feedback forms; however when MiroMetrica decided to tap customers that do not go online frequently, it found that using traditional faxing systems was not a feasible solution. The reason for this was that incoming faxes can choke the telephone lines and the process of faxing can be tedious. The solution was provided by MyFax which enables receipt of faxes through an email account over a secure internet server.

Learn more about MiroMetrica’s success with MyFax >>>

Filed under: Contact Center and Service, Professional Services