CRM In Action

Company: STA Travels Industry: Travel Solution: Queuebuster Functionality: Call center Management Cost: Free. No registration Challenge: To manage calls during peak hours at a call center ::: STA Travel Succeeds with Queuebuster ::: STA Travel has been offering travel deals for more than 25 years. The company has more than 400 offices worldwide. There can [...]

Filed under: Contact Center and Service, Sales Force Automation (SFA), Travel and Transportation | No Comments »

Company: Swedish Road Administration Industry: Government Solution: SAP Functionality: CRM Cost: Free. No registration. Challenge: To facilitate communication between road admin departments ::: Swedish Road Administration Succeeds with SAP ::: “The SAP applications and IBM design, project management, consultancy, software and hardware services have combined to provide Stockholm with a congestion charging system which offers [...]

Filed under: Integrated CRM, Travel and Transportation | No Comments »

Company: Travelsphere Industry: Travel Solution: Respond Functionality: Customer Service Cost: Free. No registration. Challenge: Management of customer feedback ::: Travelsphere Succeeds with Respond ::: “As a company we record absolutely everything that anyone tells us – good or bad,” says Michael Wallis, Travelsphere’s customer relations manager. “We get a lot of positive feedback: around 3,500 [...]

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Company: Computer Cab Industry: Transportation Solution: Interactive Intelligence Functionality: Customer Service Cost: Free. No registration. Challenge: To offer better customer service through enhanced call handling ::: Computer Cab gets a voice with Interactive Intelligence ::: Computer Cab is the largest supplier of licensed radio taxis in London. Growing business led the company to consider deploying [...]

Filed under: Contact Center and Service, Travel and Transportation | No Comments »