CRM
Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
::: Autonomy etalk’s Intelligent Contact Center Awarded Product of the Year Award by Call Center Magazine :::
Autonomy Corporation plc, a global leader in infrastructure software for the enterprise, today announced that the International Customer Management Institute’s (ICMI) Call Center Magazine has recognized its etalk Intelligent Contact Center with the Product of the Year Award.
Autonomy etalk’s Intelligent Contact Center consists of a combination of solutions for multi-channel interaction analysis, real-time agent support, and contact center performance management to transform the contact center into a company’s most strategic asset.
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Filed under: CRM News