CRM
TMCnet.com
April 17, 2007
::: Avaya Delivers Customer Interaction Express and Meeting Exchange Express for SMBs:::
Avaya Inc., which is a name to reckon with as a provider of business communications applications for the contact center industry has added two more offerings to its roster of software applications for contact centers. These are the Avaya Customer Interaction Express and Avaya Meeting Exchange Express. The Avaya Customer Interaction Express is targeted at the midsized businesses whereas the Avaya Meeting Exchange Express is an audio conferencing software for SMBs. The solutions are geared toward advanced customer care operations; incoming and outgoing customer transactions across multiple media channels are managed through these applications.
Read the rest of the story >>>
Filed under: CRM News