linuxinsider.com July 25, 2007 ::: Off the Beaten CRM Path: On-Demand and Open Source ::: An excellent short piece on how to go about selecting an open source CRM. Factors to consider include your own short-term and long-term requirements; security and interoperability; the level of group activity in selected open source forums; the number of [...]
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Money.cnn.com July 25, 2007 ::: Oracle Announces Availability of Siebel CRM On Demand Release 14 ::: The latest Siebel CRM on demand release by Oracle is the 14th in its series and has come inside three and half years. It demonstrates Oracle’s commitment to innovation. The new release offers comprehensive CRM functionality with next- generation [...]
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campustechnology.com July 25, 2007 ::: New England College Adopts New Orion CRM Platform ::: Intelliworks has launched a new CRM solution called Orion. This offering from the noted education technology provider has been adopted by New England College (NEC) in New Hampshire. Orion does all that is expected of a CRM system except that it [...]
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news.com.com July 10, 2007 ::: Rivals respond to Microsoft’s CRM plans ::: Microsoft’s competitors on the SaaS battlefield were quick to respond to Microsoft’s new pricing initiatives for Dynamic CRM. The new pricing is seen as being aimed directly at Salesforce.com, though the SaaS leader did not seem too perturbed about Microsoft’s latest strategy. The [...]
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eweek.com July 10, 2007 ::: Microsoft Looks to Undercut CRM Rivals on Pricing ::: The July 10 Worldwide Partner Conference held by Microsoft in Denver saw the company release its product and pricing information for its on-demand customer relationship management offering. Microsoft’s Dynamics Live CRM is being priced very aggressively and competition is being undercut [...]
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money.cnn.com July 09, 2007 ::: Epicor(R) Extends Next-Generation CRM Solution ::: Epicor Software Corporation, which provides enterprise business solutions, has announced enhancements to its Epicor Customer Relationship Management Suite, Epicor Clientele CRM.NET 8.5. These enhancements will enable transparency and extensibility, broaden visibility and enrich usability. An important feature of the new release is the support [...]
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1. A study by Ventana Research threw up the following interesting facts • 50% of call centers target less than 4 minutes per call • 48% track revenue generated by the call center • 46% employ up-sell or cross efforts • 12% of call center companies do not measure customer satisfaction at all • 60% [...]
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itbusinessedge.com June 26, 2007 ::: Centric CRM to OSI: But We Are Open Source ::: Michael Tiemann, President, Open Source Initiative, has said that the lines between what is genuinely Open Source and what is not are getting blurred and it’s time that vendors, press, and analysts to use the term ‘open source’ to refer [...]
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Crm2day.com June 26, 2007 ::: Infor Announces Enhancements to CRM Epiphany Solution ::: Infor has announced changes to their CRM Epiphany solution in order to adapt to the changing requirements of their customers. Improvements include empowering the customer service departments to offer better response times at lower costs to the company which results in better [...]
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Crmmarketplace.com June 19, 2007 ::: Accenture lauds US, Singapore, and Canada governments ::: A global research report published by Accenture places the governments of Singapore, Canada and the US at the top for delivering on the promise of customer service. The report which is titled Leadership in Customer Service: Delivering on the Promise is the [...]
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