itbusinessedge.com June 26, 2007 ::: Centric CRM to OSI: But We Are Open Source ::: Michael Tiemann, President, Open Source Initiative, has said that the lines between what is genuinely Open Source and what is not are getting blurred and it’s time that vendors, press, and analysts to use the term ‘open source’ to refer [...]
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Crm2day.com June 26, 2007 ::: Infor Announces Enhancements to CRM Epiphany Solution ::: Infor has announced changes to their CRM Epiphany solution in order to adapt to the changing requirements of their customers. Improvements include empowering the customer service departments to offer better response times at lower costs to the company which results in better [...]
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Crmmarketplace.com June 19, 2007 ::: Accenture lauds US, Singapore, and Canada governments ::: A global research report published by Accenture places the governments of Singapore, Canada and the US at the top for delivering on the promise of customer service. The report which is titled Leadership in Customer Service: Delivering on the Promise is the [...]
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