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Crmmarketplace.com
June 19, 2007
::: Accenture lauds US, Singapore, and Canada governments :::
A global research report published by Accenture places the governments of Singapore, Canada and the US at the top for delivering on the promise of customer service. The report which is titled Leadership in Customer Service: Delivering on the Promise is the eight in its series. The objective of the report is to understand the nature of customer-service related challenges faced by governments. This year 22 governments were assessed. Citizen feedback was taken to get an idea of the quality of the government service delivery, the user-friendliness of customer-service channels, the breadth and depth of online services accessed by citizens, and overall citizen satisfaction ratings.
“Singapore and Canada continue to lead the world in terms of customer service maturity, as they have in previous country rankings,†said David T. Roberts, executive director of Customer Relationship Management in Accenture’s Government operating group.
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