7
Posted on July 9th, 2007 by admin
1. A study by Ventana Research threw up the following interesting facts • 50% of call centers target less than 4 minutes per call • 48% track revenue generated by the call center • 46% employ up-sell or cross efforts • 12% of call center companies do not measure customer satisfaction at all • 60% [...]
Filed under: CRM articles | No Comments »