CRM
money.cnn.com
July 09, 2007
::: Epicor(R) Extends Next-Generation CRM Solution :::
Epicor Software Corporation, which provides enterprise business solutions, has announced enhancements to its Epicor Customer Relationship Management Suite, Epicor Clientele CRM.NET 8.5. These enhancements will enable transparency and extensibility, broaden visibility and enrich usability.
An important feature of the new release is the support for Epicor’s Productivity Pyramid, which will enable employees, processes, and applications to come together on the three Epicor platforms of Epicor Portal, Service Connect and Information Worker. The focus of the new software has been to make it as customer-centric as possible. It has been built using Microsoft .NET managed code and has adopted an adaptable service-oriented architecture (SOA) approach.
“The need for real-time information pertaining to every aspect of the customer relationship has given rise to an anywhere, anytime, any device mantra for access to relevant, role-based up-to-the-minute information in context,” said James Norwood, vice president of product marketing for Epicor.
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Filed under: CRM News