CRM
linuxinsider.com
July 25, 2007
::: Off the Beaten CRM Path: On-Demand and Open Source :::
An excellent short piece on how to go about selecting an open source CRM. Factors to consider include your own short-term and long-term requirements; security and interoperability; the level of group activity in selected open source forums; the number of registered users and developers in a project; and other features.
SaaS is also an option; more so for small businesses as compared to enterprises. Gartner analyst Michael Maoz wrote, “Right now, SaaS is a very small part of the marketplace. It only takes up one-half of 1 percent of overall enterprise applications. If you look out eight or 10 years, that might go up all the way to 30 percent.”
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