economitimes.indiatimes.com November 30, 2007 ::: Touch points ::: Customer-facing ,firms, for whom service is the key, have realised over the years the need for effective customer care that would help them retain clients. However, a recent US survey has revealed that expectation levels of clients from their customer contact points is pretty low implying that [...]
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searchcrm.techtarget.com November 29, 2007 ::: CRM job market improving ::: Things are looking bright for CRM professionals over the next year, according to a number of recent reports, job boards and industry developments. Companies looking for people with CRM skills may be in a bind, however. Speaking at the Gartner CRM Summit in September, Scott [...]
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destinationcrm.com November 29, 2007 One of the central arguments for the value of software-as-a-service (SaaS) may be losing at least some of its potency. In a research note published earlier this month, research firm Gartner outlined several trends that will, among other things, reduce software license fees over the next decade. The average applications vendor [...]
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callcenterinfo.techtarget.com November 29, 2007 ::: Oncontact CRM 6.1 Web Released ::: Oncontact Software has released Oncontact CRM 6.1 Web, a customer relationship management (CRM) product that allows users to access data via the Web, network and synchronization. The product gives customers “a consistent user experience feature set no matter how they wish to access their [...]
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emediawire.com November 27, 2007 ::: Scribe Powers Integration Between WennSoft and Microsoft Dynamics CRM ::: Scribe Software, a provider of configurable data integration and migration software technology for leading enterprise business applications, announced that WennSoft has developed an integrated solution between its Service Management Series and Microsoft Dynamics CRM. WennSoft, a Microsoft Gold Certified Partner, [...]
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eyefortravel.com November 26, 2007 ::: CRM Technology for Travel Special ::: According to Patrick Grubbs, Industry Director – Aviation & Hospitality, Oracle Corporation, “Airlines need to invest in unifying customer information across their systems for marketing, reservations, operations, revenue management, and financials. With a unified customer profile airlines can up-sell/cross sell additional travel options and [...]
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money.cnn.com November 25, 2007 ::: RightNow November 07 makes its debut ::: RightNow November 07 is the new enterprise class on-demand offering from RightNow Technologies. RightNow November ’07 includes a new knowledge syndication widget that enables organizations to easily syndicate and distribute dynamic content, such as frequently asked questions, product specifications and warranty information, across [...]
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networkworld.com November 26, 2007 ::: DirecTV tunes in to mobile CRM ::: Erik Walters, project manager for DirecTV’s sales operations in El Segundo, Calif., faced a difficult challenge: Help 45 area sales managers stay competitive by spending more time with the 5,000 dealers in the company’s nationwide retail channel. “The reality of those numbers alone [...]
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computerworld.com November 13, 2007 ::: Tackling Security for Mobile CRM ::: Another enterprise application made its way onto our radar screens this past week, and it comes with its own unique security requirements. “To speak in acronyms, its a move from PLM to CRM. About two months ago, I finished up my security architecture review [...]
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customretailer.net November 26, 2007 ::: New CRM Product From Storis ::: Storis Management Systems has announced that its latest customer relationship management software product has been released. The new version, from Storis’ InTouch line of products, allows store managers to better keep track of customer relationships and other business information. New features in the latest [...]
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