CRM
callcenterinfo.tmcnet.com
November 01, 2007
::: Microsoft CRM Replaces GoldMine at AccessVia :::
Microsoft Dynamics CRM 3.0 has replaced GoldMine software at AccessVia, a vendor of in-storage signage, labels and e-commerce applications. AccessVia is a Seattle-based company and it provides communication services to retailers.
The company had been using three separate internal IT systems for customer relations, time tracking and sales. Forecasting and planning were “suffering,” company officials say, since the company had outgrown its software.
Scott Hunter, systems administrator for AccessVia, said with Microsoft Dynamics CRM, “we were able to consolidate several internal processes and tools into a single offering that brought the whole company onto the same page.”
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