money.cnn.com October 31, 2007 ::: Oracle’s Siebel CRM Chosen by PNC to Enhance Customer Service ::: PNC’s Retail and Corporate & Institutional businesses use Siebel CRM to provide a highly responsive, fully integrated client view across all sales channels. Siebel CRM applications support PNC’s nearly 1,100 branches across eight states and the District of Columbia, [...]
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insiderretailing.com.au November 01, 2007 ::: Demand soars for CRM solutions ::: The software market for Customer Relationship Management (CRM) applications is likely to almost double in five years, according to a new report. Market analyst Datamonitor says the sector is rapidly growing as more businesses understand the importance of positive customer relationships and experiences. In [...]
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tmcnet.com November 2, 2007 ::: Paradigm Shift of VRM vs. CRM According to Commence Corporation ::: CRM continues to break new ground as it evolves as a technology and a service. Vendor Relationship Management (VRM) is being touted as an extension of CRM. ProjectVRM is headquartered at the Berkman Center for Internet and Society at [...]
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