CRM
Posted on November 30th, 2007 by admin
economitimes.indiatimes.com November 30, 2007 ::: Touch points ::: Customer-facing ,firms, for whom service is the key, have realised over the years the need for effective customer care that would help them retain clients. However, a recent US survey has revealed that expectation levels of clients from their customer contact points is pretty low implying that [...]
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