networkworld.com 27 June, 2008 ::: Real estate firm uses Zimbra for all its agents ::: Back in 2005, Joe Trifoglio, CIO of Zip Realty, needed a new email system for his 2,500 real estate agents spread out across 14 major metropolitan areas. His homegrown, open-source e-mail client worked well, but he needed something that would [...]
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blogs.zdnet.com June 27, 2008 ::: Coveo G2B for CRM ::: Newton, Mass.- and Quebec-based Coveo G2B for CRM has been developed using the Coveo Enterprise Search-platform technology and it aims to allow businesses a single view of their customers. It is a part of the company’s G2B Information Access Suite. With this application, businesses can [...]
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insidecrm.com June 24, 2008 ::: Take CRM in your pocket ::: Most sales reps spend a good deal of time on the road doing business, so it makes sense for them to be able to update CRM data on-the-fly using a mobile device. That’s what Vaultus Mobile Technologies Inc., a Boston-based software company, is helping [...]
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crm.tmcnet.com June 24, 2008 ::: CRM Old-Timer EGain Hits Decade Mark ::: EGain Communications, a vendor of multi-channel customer service and knowledge management software, today marked the 10-year anniversary of EGain OnDemand, the hosted version of its EGain Service software suite. EGain officials say the company has been selling its set of deployment options for [...]
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pcworld.com June 23, 2008 ::: Salesforce offers toolkit for Google APIs ::: Taking its nascent relationship with Google one step closer, Salesforce announced Monday that it has released a toolkit for working with Google’s data services APIs. The move is a natural progression from Salesforce’s April announcement that it had integrated Google Docs into its [...]
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voicesofcrm.blogs.techtarget.com June 20th, 2008 ::: Jeanne Bliss on chief customer officers ::: An interesting podcast by Jeanne Bliss in which she discusses the important role of the Chief Customer Officer. A chief customer officer needs to be like Tom Sawyer, says Jeanne Bliss, author of “Chief Customer Officer, Getting past Lip Service to Passionate Action.†[...]
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searchitchannel.techtarget.com June 19, 2008 ::: What will Oracle’s price hikes mean for Oracle customers? ::: Oracle’s decision to raise its list prices by 15% to 20% is cause for concern for both existing and prospective customers. But there are opportunities to offset those hikes, according to industry analysts. Oracle’s new price list, updated June 16, [...]
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computingsa.co.za Jun 18, 2008 ::: CRM spending is up, but are you maximizing the value of your investment? ::: Spending on customer relationship management software is high and growing, according to analysts. But with increasingly tough economic conditions in many developed economies, Celona Technologies’ Tony Sceales looks at how companies can ensure that they maximize [...]
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adweek.com June 17, 2008 ::: Strategis Adds CRM Software Firm Satuit ::: Satuit Technologies, a provider of CRM software that helps companies automate their sales forces and reduce costs, has hired Strategis, an independent shop in Stoughton, Mass., as its first lead agency. The agency will work with the Norwell, Mass.-based client to develop a [...]
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baselinemag.com June 06, 2008 ::: The missing piece of the CRM puzzle ::: Most businesses understand the importance of strengthening customer relationships and building loyalty. Many companies implement advanced customer relationship management (CRM) systems, and some offer “good customer†discounts or perks such as frequent flier miles and cash back on credit card purchases. All [...]
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