CRM
crm.tmcnet.com
June 24, 2008
::: CRM Old-Timer EGain Hits Decade Mark :::
EGain Communications, a vendor of multi-channel customer service and knowledge management software, today marked the 10-year anniversary of EGain OnDemand, the hosted version of its EGain Service software suite. EGain officials say the company has been selling its set of deployment options for customer service software, including on-premise, on-demand, and managed service, since 1998. EGain OnDemand, which company officials refer to as “the industry’s first-ever hosted enterprise applications software,†is based on “the Power of One,†they say, “the concept of one unified platform for multichannel customer interaction and knowledge management.â€
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