CRM News

crmmarketplace.com
April 10, 2007

::: eGain “One to Watch” in 2007 says CRM magazine :::

CRM magazine has named eGain Communications as the company to watch amongst those that offer web-support services. eGain provides customer service and contact center software; it was measured by CRM magazine in terms of revenue, growth, customer reviews, extent of functionality, etc.  

The key reasons why eGain was honored with the “One to Watch” award include the company’s drive to innovate and its efforts to continually offer improved service. eGain Service is a software suite that enables businesses to manage their communication channels and at the same time avail knowledge management and process management tools. The software employs the concept of a customer interaction hub (CIH) that simplifies managing multiple communication channels, improves process efficiencies, and offers a better customer experience.

Read the rest of the story >>>>

Filed under: CRM News