customerthink.com October 22, 2007 ::: Embrace Sales 2.0, or Be Left in the Dust ::: With most products and services, companies are faced with the prospect of dealing with a buyer’s market. The internet has expanded the seller’s reach but at the same time it has also tremendously improved the customer’s knowledge about what he [...]
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dynamicbusiness.com ::: CRM applications that deliver for SMEs ::: CRM software is useful for managing the three areas of sales, marketing, and customer service. SFA helps with tools like opportunity management and providing a wholesome view of current and future business opportunities. Marketing benefits from CRM by getting a better understanding about its campaigns and [...]
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1. A study by Ventana Research threw up the following interesting facts • 50% of call centers target less than 4 minutes per call • 48% track revenue generated by the call center • 46% employ up-sell or cross efforts • 12% of call center companies do not measure customer satisfaction at all • 60% [...]
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