Posted on April 13th, 2007 by admin
Ecommercetimes.com
April 10, 2007
::: TimeLinx CRM 5.0 for tracking project, time, and expense management :::
TimeLinx CRM 5.0 offers an integrated solution that helps businesses deploy a single system for project, time and expense management. Real-time information exchange is difficult with disparate systems for managing expenses and accounts as these systems do not communicate readily with one another. TimeLinx offers users a more holistic view that includes information regarding after-sales service made by a company. Â
The TimeLinx software presents businesses with a more rounded picture of their project costs which are integrated with sales and marketing data gleaned from traditional CRM systems. This feature-rich product also offers a web-based and network time sheet client, an accounting integration platform, and allows synchronization with Microsoft Office Project.
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Posted on April 13th, 2007 by admin
DestinationCRM.com
April 10, 2007
::: Partner Relationship Management – Oracle and SAP show the way :::
The objective of PRM is to enable businesses to manage their business allies such as the indirect sales channels. According to “The Forrester Wave: Partner Relationship Management Tools, Q2 2007,” the two main players in the field of PRM are Oracle and SAP. These two giants have an established market presence and offer a wide range of on-premise PRM solutions. Siebel CRM from Oracle and mySAP by SAP are considered to be the most complete PRM offerings.
The negatives, which PRM solutions from these vendors have, include difficulty in changing business processes, cost of implementation, and time-to-value.
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Posted on April 13th, 2007 by admin
CRMmarketplace.com
April 10, 2007
::: Maximizer CRM still favorite with SMBs – So says leading research firm :::
ISM Inc, a strategic advisor for companies implementing CRM, has ranked Maximizer CRM as one of the top 15 CRM solutions out in the market for SMBs. Maximizer Software Inc., has featured amongst the top providers in ISM Inc rankings for the fifth year straight.
ISM states that while a majority of software companies have only now turned their attention to small and medium sized companies, Maximizer has been architecting its products exclusively for SMBs for the last ten years.
Maximizer was rated on 217 discrete criteria that included 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user support features. First-hand users were questioned regarding the performance of the software. Total cost of ownership and time required to deploy and implement the system were also considered.
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Posted on April 12th, 2007 by admin
Crm2day.com
Wednesday, 04 April 2007
::: Telefonica Latin America Selects InfoVista as Its Performance Management Solution of Choice :::
InfoVista S.A., the leader in service-centric performance management software, today announced that its VistaInsight(R) solutions have been selected by Telefonica International to provide performance management across Telefonica Latin America, the collective name for all of Telefonica’s subsidiaries in South America. InfoVista is working in partnership with Telefonica I+D, Telefonica’s research and development subsidiary, on the design and implementation of the roll out as part of the SIGRES (Sistema Integrado de Gestion de Redes y Servicios) project–an initiative to gain consistency across Telefonica Latin America’s network OSS technology.
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Posted on April 12th, 2007 by admin
CompleteAuto Begins Implementing Its Listing Solution for AutoTrader.com.
CompleteAuto, an RCAU Company announced today that it has completed software modifications necessary to allow their dealers to list directly on AutoTrader.com, the internet’s leading auto classifieds marketplace website with over $100 million in current revenues. Available immediately, dealers can begin implementing the CompleteAuto software to list vehicles for sale online at AutoTrader.com.
CompleteAuto will now be utilized on the world’s two largest automotive sales sites through its ability to provide dealers an unmatched software that allows them to list vehicles on eBay Motors and AutoTrader.com simultaneously. Providing multi-venue software to automotive dealers is expected to continue to propel CompleteAuto as the one of the world’s most comprehensive and efficient online listing software solution available.
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Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
Webloyalty.com Introduces Savings Key Software to Help Members Earn Online Rebates, Shopper Discounts and Savings
Webloyalty.com, a leading provider of online, technology-based marketing services, today announced Savings Keyâ„¢, an innovative new software tool developed to help Shopper Discounts & Rewards members earn savings, online rebates and discounts. The downloadable software enables consumers to utilize their membership more efficiently and effectively while shopping online.
Not available to the general public, Savings Key software benefits the hundreds of thousands of members enrolled in Shopper Discounts & Rewards, a shopping discount subscription service that provides cash back online rebates and instant discounts at more than 500 online sites.
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Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
Austin Logistics Provides Risk Mitigation for Beleaguered Mortgage Lenders
With an aggregate increase in late mortgage payments and nonprime mortgage delinquencies at record highs, mortgage lenders are looking for flexible technology solutions that will let them proactively manage the turmoil in the current mortgage environment.
Austin Logistics’ ActionSelect, based on predictive analytics and action decisioning, gives lenders the innovative tools they need to remain ahead of the risk curve.
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Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
::: Autonomy etalk’s Intelligent Contact Center Awarded Product of the Year Award by Call Center Magazine :::
Autonomy Corporation plc, a global leader in infrastructure software for the enterprise, today announced that the International Customer Management Institute’s (ICMI) Call Center Magazine has recognized its etalk Intelligent Contact Center with the Product of the Year Award.
Autonomy etalk’s Intelligent Contact Center consists of a combination of solutions for multi-channel interaction analysis, real-time agent support, and contact center performance management to transform the contact center into a company’s most strategic asset.
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Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
::: General Motors Dealerships Provide Highest Number of Dealer Contracts since Inception of CompleteAuto :::
CompleteAuto, an RCAU Company, announced today that General Motors (GM) dealerships now occupy the largest percentage of the CompleteAuto dealer client-base.
Over 50 GM authorized dealers have already contracted to adopt the CompleteAuto listing software. Among them, Hare Auto Group, Indiana’s largest volume dealer and the oldest transportation company in the nation, has already begun optimizing the CompleteAuto software for their automotive online sales. Over 6,000 monthly vehicle listings are estimated solely from the GM dealers.
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Posted on April 12th, 2007 by admin
Crm2day.com
Thursday, 05 April 2007
::: Successful CRM Strategy Critical To Improve Customer Service :::
In today’s marketplace where companies struggle to gain the competitive advantage and differentiate themselves, customer service becomes increasingly important, according to a recent article published on CRMToday.com, an authoritative online resource for customer relationship management (CRM) professionals. The article, entitled “Emphasizing the ‘C’ in CRM: Ingredients for Customer Service Success” drives home the point that a customer-centric approach is critical for success and provides actionable steps for CRM professionals to improve customer service in their own organizations.
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