Posted on April 12th, 2007 by admin
Oracle Press Releases
27-MAR-2007
::: Independent Research Firm Names Oracle’s Siebel CRM a Leading Enterprise CRM Suite in Financial Services Industry :::
Forrester Research, a leading independent research firm, has recognized Oracle’s Siebel CRM as having the strongest current offering in the latest Forrester Wave Evaluation: Enterprise CRM Suites for Financial Services, Q1 March 2007. Forrester also names Oracle’s PeopleSoft Enterprise CRM and Siebel CRM On Demand as strong performers in this recent report.
To assess the state of the CRM market, Forrester analyzed strengths and weaknesses of the leading enterprise CRM suites vendors across 464 criteria in three areas of current offering, strategy and market presence.
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Posted on April 12th, 2007 by admin
destinationcrm.com
Thursday, April 05, 2007
The open source CRM provider teams with iEnterprises to provide a client-based mobile CRM solution
SugarCRM and iEnterprises, a wireless CRM provider, today announced Mobile Edge for SugarCRM, a wireless extension for SugarCRM users. Mobile Edge will make SugarCRM available on BlackBerry smartphones and can be purchased through SugarExchange, SugarCRM’s marketplace for community-built applications and extensions.
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Posted on April 12th, 2007 by admin
crmdirectory.com
March 26th, 2007
Tigerpaw Software Expands Training Division – New facility to increase capacity of live labs by 50 percent; additional courses planned.
Tigerpaw Software, Inc., a leading provider of customer relationship management (CRM) and professional service automation (PSA) software, has expanded its Training and Education division and plans to open a new, larger training facility on April 16, 2007, the company announced today.
The facility, designed to accommodate live instruction and hands-on lab training for Tigerpaw CRM+, will expand class capacity by 50 percent and will be accompanied by additional staff and course offerings, the firm said.
The facility will be located in a new building addition adjacent to the company’s Bellevue, Neb., headquarters.
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Posted on April 12th, 2007 by admin
prnewswire.com
April 10, 2007
Salesforce PRM 2.0 – A revolution in channel management
Salesforce.com has announced the release of Salesforce Partner Relationship Management (PRM) 2.0, which is being touted by the company as being the next generation software for on-demand channel management.
Salesforce PRM 2.0 is a part of the Salesforce.com “Circle of Success†and offers tools to promote channel growth and faster time to value. Companies that deal with a large number of distributors and resellers on a global level can benefit immensely from Salesforce PRM 2.0 which offers customized messaging and partner communications and advanced administration of partner users and portals. A unique feature introduced in Salesforce PRM 2.0 is opportunity product collaboration.
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Posted on April 12th, 2007 by admin
Syscon.com
April 10, 2007
Loyalty Lab and Goodmail sign collaboration deal
Loyalty Lab, Inc. which offers on-demand loyalty program solutions is set to partner Goodmail Systems. Goodmail Systems is the creator of the CertifiedEmail system of trusted email. Loyalty Lab intends to use the system to deliver branded email messages that originate at the Loyalty Lab on-demand CRM suite.
The Loyalty Lab SaaS offering enables businesses to create and dispatch communication from the same platform that is used to manage their loyalty program, all their promotions and other marketing campaigns. With CertifiedEmail, shoppers are assured that branded messages carrying specific calls to action are received intact. The two hope to offer branded marketers the ability to reach out to their present and prospective customers in a secure manner.
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Posted on April 12th, 2007 by admin
theregister.co.uk
April 10, 2007
Salesforce.com plays content management card
Salesforce.com is all set to initiate another exciting venture; this time it is in the field of enterprise content management (ECM). Salesforce.com has purchased AppExchange partner Koral and intends to deliver ECM which is modeled on social networking sites.
With the help of ApexContent and Content Exchange services by Salesforce.com, users will be able to upload, tag, rate, search, and comment on content.
Users of Salesforce.com’s AppSpace, Partner Relationship Management and Wealth Management Edition will be able to store and manage their documents and files online. Features included in Apex include virtual workgroups, library services for check-in and check-out of content, document workflow, etc.
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Posted on April 12th, 2007 by admin
drugnewswire.com
April 10, 2007
62% More Expensive to Attain a New Patient than to Retain an Existing One
Cutting Edge Information, which provides business intelligence in the field of pharmaceuticals, has released a report which states that it is 62% more difficult to get a new patient than retaining an existing one.
The report “Pharmaceutical Customer Relationship Management” mentions that even though CRM is a relatively new concept for pharmaceutical companies, it is catching on because pharma companies realize the importance of retaining old relationships and developing new ones for the purpose of boosting their bottom lines.
Deploying and implementing a CRM system requires substantial investments but pharmaceutical companies are ready to put in the resources as long as they can develop lasting relationships with their customers and boost their overall standing in the market.
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Posted on April 12th, 2007 by admin
CRM Consultants Customer Connect Hires Seamster
Michelle Seamster has been hired by Customer Connect Associates as CRM Consultant; her job profile includes CRM implementation, database development, web development, and data analysis. Michelle holds a BBA in Marketing and was employed with Huber Engineered Woods from 1996. Incidentally, Huber is a client of Customer Connect.
Customer Connect Associates was founded in 2000 and it helps its clients create more profitable relationships through its LUCK process. Its roster of clients is impressive and includes Travelocity, SAS, AAA, Fairfield Resorts and others. Its latest client is Profit Technologies which Customer Connect will help to better the existing implementation of its CRM system.
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Posted on April 12th, 2007 by admin
Techlinks.net
April 09, 2007
Cryptologic Gets A Winning Hand With Infor CRM
Infor CRM Epiphany has been deployed by CryptoLogic Inc, for the past one year, as a solution for the licensees of its subsidiary WagerLogic Limited. CryptoLogic is a well-known developer and supplier of Internet gaming software. Epiphany has helped WagerLogic in achieving growth in revenues and increasing its user base.
In the highly competitive world of computer gaming, the addition of Epiphany to CryptoLogic’s marketing strategy has enabled the company to streamline its marketing campaigns and get better value for its marketing dollars. Licensees are now able to obtain a complete view of the customer and keep in sync with changing customer tastes; this helps them to market their products and services more effectively for the purpose of customer acquisition.
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Posted on April 12th, 2007 by admin
crmmarketplace.com
April 10, 2007
eGain “One to Watch†in 2007 says CRM magazine
CRM magazine has named eGain Communications as the company to watch amongst those that offer web-support services. eGain provides customer service and contact center software; it was measured by CRM magazine in terms of revenue, growth, customer reviews, extent of functionality, etc.
The key reasons why eGain was honored with the “One to Watch†award include the company’s drive to innovate and its efforts to continually offer improved service. eGain Service is a software suite that enables businesses to manage their communication channels and at the same time avail knowledge management and process management tools. The software employs the concept of a customer interaction hub (CIH) that simplifies managing multiple communication channels, improves process efficiencies, and offers a better customer experience.
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