Posted on April 13th, 2007 by admin
Type: Research Report
Name: The CRM Report
Author: eMarketer
Length: 115 pages
Date: April 2001
Cost: $795.00
::: The CRM report – An overview of the CRM applications space :::
CRM has come to play an important role in presenting the best face of a company to its customers; especially in e-business scenarios where face-to-face interaction does not take place. The eMarketer’s [...]
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Posted on April 13th, 2007 by admin
Type: Research Report
Name: Microsoft Converges BI with CRM
Author: Current Analysis Inc.
Length: 05 pages
Date: February 2007
Cost: $249.00
::: Microsoft Converges BI with CRM – A Competitive Intelligence Report :::
The BI/CPM market is growing as business at both the enterprise and SMB level is becoming increasingly information driven. Microsoft has taken cognizance of the fact and has released [...]
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Posted on April 13th, 2007 by admin
Location: London, GB
Date: March 26-28, 2007
Cost: Team Registration Discount: Register as a team of 3 or more and get 1 free pass
Standard Price: Euro 2695 + VAT
::: Gartner Business Process Management Summit :::
The summit will focus on the best practices in Business Process Management. Chalk out your BPM strategy, learn about:
The top BPM drivers: Business [...]
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Posted on April 13th, 2007 by admin
Location: London, GB
Date: March 07-08, 2007
Cost:
Team Registration Discount: Register as a team of 3 or more and get 1 free pass
Standard Price: Euro 2195 + VAT
::: Gartner Customer Relationship Management Summit :::
Gartner helps you make the shift to becoming a customer-focused organization.
Reinvigorate and refocus your CRM strategy at the summit that will focus on:
Gartner’s eight [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: Strativity Group, Sponsored by RightNow Technologies
Length: 11 pages
Cost: Free. Registration required.
::: Making Customer Experience a Reality – Five Steps from Vision to Execution :::
This whitepaper distills the five steps, from vision to execution, to better align your organization with your customers.
Customer experiences are true indicators of corporate health and brand strength; driving revenue [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: Datamonitor, Sponsored by Avaya, Cisco et al.
Length: 20 pages
Cost: Free. Registration required.
::: An introductory guide to speech recognition solutions
It was not long ago that speech recognition was considered fit only for the realms of science fiction; yet today it is a commercially viable value-enhancing technology solution for customer care services.
Each day, around the [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: Ken Landoline, Yankee Group
Length: 8 pages
Cost: Free. Registration required.
::: The perfect customer interaction experience – how do you achieve it? :::
Contact centers operate with multiple channels of communication with their customers; these include voice, web, chat, fax, and email. Customer sales, support and service assistance staff need to be there for the customers. [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: Sheryl Kingstone, The Yankee Group
Length: 8 pages
Cost: Free. Registration required.
Customer Relationship Success – It demands insight
This whitepaper touches upon the importance of actionable data – one that offers managers true insight about aspects in the value chain that they can better so that customer relationships improve.
An incredible 85% of businesses opt for CRM [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: Steve Daines, RightNow Technologies
Length: 10 pages
Cost: Free. Registration required.
Zero Contact Resolution – How to keep customers and build great brands
First Contact Resolution (FCR) has for years been used as the standard metric for measuring contact center performance. For all their usefulness, FCR has limitations, for example you do not get an accurate idea [...]
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Posted on April 13th, 2007 by admin
Type: Whitepaper
Author: RightNow Technologies
Length: 11 pages
Cost: Free. Registration required.
Knowledge at the Point of Action– Six Ways to Make Sure Your Customers Love your Company
This whitepaper elaborates on the six best ways to ensure that your customers keep coming back to you. The key is customer experience which offers a good indication of the strength of [...]
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