CRM Whitepaper: Business value of integrated CRM with Microsoft CRM
Type: Whitepaper
Name: Business value of integrated CRM with Microsoft CRM
Date: 2005
Cost: Free
::: Business value of integrated CRM with Microsoft CRM :::
Integrated innovation holds the promise of a more seamless user experience enabling multiple systems and applications to operate as one. The approach yields solutions that are easier to manage and simpler to use and deploy, providing greater overall value at lower operational costs.
Integrated innovation enables organizations to think differently. Instead of thinking what users can accomplish with each individual system, business leaders can now think what the sum of the parts might bring to business efficiency, knowledge, and information exchange.
With integrated innovation, one plus one does not equal two —it equals three or four. Users can access and act on information at the time and via the tool that has the most direct and immediate impact. And if that integration and the access to the data happens in a very familiar interface, then it not only simplifies the business process, it also gives the end-users the ability and confidence to accomplish new tasks with ease.
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Filed under: CRM Whitepapers