CRM Whitepaper: The Case for Telecommuting Agents
Posted on June 9th, 2008 by admin
Type: Whitepaper
Name: The Case for Telecommuting Agents
Date: 2008
Cost: Free
::: The Case for Telecommuting Agents :::
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. Traditional high turnover rates, leading to additional costs for new hire training and the hidden costs of lower productivity, have amplified the [...]
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