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What Is CRM, Customer Relationship Management?
CRM stands for Customer Relationship Management (CRM). It’s hard to find a definitive definition of what CRM means. So I’ll outline the broad meaning and then give some examples. You may have heard of the terms CRM and Customer Relationship Management in regards to software. Well CRM is not just a p... |
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Five Steps To A Successful CRM Implementation
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager. For the professional services person, some iterations of CRM may be... |
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The Importance Of CRM
Competition in CRM, driven by globalization and the internet has turned things around. Customers have a variety of choices and most importantly, they have become more knowledgeable and demanding. It is no myth that they are King. With this scenario, enterprises have realized that it is not just enou... |
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Making CRM Work
Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding your customers' needs enables you to build better relationships and increase sales. Using the philosophy of CRM helps "to get and to keep more customers who stay with you longer". Although a sound ... |
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Mobile CRM - It's Here Now
Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility. Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet ...
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What You Need To Know To Negotiate A Great CRM Software Deal
Small and midsize businesses (SMBs) are a growing source of revenue for software vendors of all sizes. Many enterprise software vendors have found that the market for enterprise software has become saturated. At the same time, SMB’s have increased their investment in technology to satisfy customer d... |
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Top Tips For CRM
Putting the customer right at the centre of the organization is the be-all and end-all of successful Customer Relationship Management (CRM). To do that you have to know what your customers really want and really think about your business and then use that to deliver better products and services, imp...
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Finding An Affordable CRM Software Solution
Have you made the decision to implement CRM software into your business? If so, you might be confused as to which Customer Relationship Management software is best for your needs. While there are many different options available, we’ll break them down for you in this article so that you can make an ... |
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Selecting The Right CRM Solution For Your Business
In today's competitive marketplace, one of the keys to successful business development is to build, manage and expand profitable long-term relationships with both key customers and potential new clients. For this reason, Customer Relationship Management (CRM) has become one of the hot topics in the ... |
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Why Software-As-A-Service (SaaS) CRM Is Here To Stay?
There is no denying the increasing business trend to harness the power of the Internet to not only get their message out, but to manage their customer responses ... |
