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CRM Solutions with Goldmine Software
The concept behind Goldmine Software goes back decades with experienced sales, marketing and service talent helping to build this platform many years ago. Improvements have been made every year, and now Goldmine Software has several different editions, all designed for specific types of companies or organizations. It is very likely that your company will fit under the umbrella of solutions that these different products provide.
The first option with Goldmine Software is their Enterprise edition. It is a complete CRM release and offers a completely modular approach for easy customization. When implemented correctly, it is designed to help your company lower costs, increase revenue, and enhance customer satisfaction. With high quality analytics and dashboard features, your users will have the necessary information at their fingertips. New modules include a self-service module for your customers to track their own orders and concerns, and improved security, and much more.
The next step up in Goldmine Software is the Premium edition. This product prides itself on the real-time nature of the information you can get from it. This instant information allows you to stay ahead of the competition as you make those daily decisions on where your company is headed. Also included are pre-built dashboards for marketing automation, sales force automation, and customer service processes. Combined with the ability to configure these dashboards and then integrate into Outlook, this is a full service solution for your CRM needs from Goldmine Software.
A different option is the corporate edition of Goldmine Software. This application was designed mostly for current or new customers who don’t have a need for any customer support capabilities. However, other than that, it is a full service product. With web access available, workflow enhancement, analytics, company-wide visibility, and the team based collaboration make this truly a comprehensive CRM product. Once database administration and synchronization are automated, the software can practically run itself, allowing you and your team to concentrate on sales, and on your customers.
The last offering is a mobile edition. This Goldmine Software solution allows your sales representatives on the go the opportunity to have real-time information right in front of them, no matter where they are. Bringing the essentials to your Blackberry® smart phone is exactly what is called for in this day and age. The Mobile application is set to work with your existing Premium or Corporate editions of Goldmine Software, and also includes offline capabilities, in cases where accessing the web is not possible.
The final option is something else that can be connected to an existing package of software, Voice Solutions. These software based phone solutions combine the phone hardware with inputs into the Goldmine Software to more easily manage customer interaction, allow for better managing of service concerns, and consistent training of your customer service staff.
Goldmine has solutions for all aspects of your CRM business needs. There is no need to hesitate when looking to order Goldmine Software. All of the options have robust capabilities, reasonable cost, flexible features, and powerful support, making Goldmine Software a strong potential solution for your customer management needs.
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